Heather Turman
@heatherturman2
Senior customer service and insurance compliance specialist.
United StatesWhat I'm looking for
I am a seasoned customer service and administrative professional with 25 years of experience ensuring high-quality support and operational efficiency. I specialize in property insurance compliance for mortgage clients and consistently deliver accurate, audit-ready documentation.
My career spans roles in insurance tracking, technical support, and administrative/billing functions where I improved process accuracy, increased first-call resolution rates, and maintained meticulous records. I have run a small cleaning business handling operations, bookkeeping, and client relations, demonstrating strong ownership and multitasking abilities.
I bring proven skills in CRM, insurance systems (SmartFlow, DART, Black Knight), softphone and communication tools, and cross-functional collaboration. I am committed to enhancing customer satisfaction, streamlining workflows, and ensuring regulatory compliance.
Experience
Work history, roles, and key accomplishments
Insurance Tracking Specialist
Assurant
Oct 2025 - Present (5 months)
Review and verify insurance policies for mortgage clients to ensure accuracy and regulatory compliance, resolve lapses and discrepancies, and issue daily insurance payments to maintain escrow continuity.
Provided real-time technical support for phone systems and internet services, improving first-call resolution through effective troubleshooting and collaboration with technical teams.
Commercial Cleaner/Owner
HNT Commercial Cleanerz
Nov 2019 - Oct 2025 (5 years 11 months)
Managed operations, bookkeeping, and client relations for a commercial cleaning business, improving service quality and client satisfaction through timely response and administrative oversight.
Delivered prompt chat-based customer support, maintained CRM records, and increased resolution efficiency by managing multiple conversations and prioritizing tasks effectively.
Administrative Assistant
OhioHealth Grant Bone and Joint Center
Nov 2016 - Oct 2022 (5 years 11 months)
Maintained organized filing and data entry systems, managed multi-channel correspondence, and improved front-desk operations to enhance office efficiency and patient experience.
Administrative Assistant & Billing Specialist
Dr. Donald Bowen and Associates
Jun 2008 - Nov 2016 (8 years 5 months)
Managed multi-line phone systems, handled correspondence, and maintained precise payment records to support billing accuracy and audit readiness.
Education
Degrees, certifications, and relevant coursework
Fort Hayes Career Center
Clinical/Administrative Medical Assistant, Medical Assisting
Completed a Clinical/Administrative Medical Assistant program focused on medical assisting skills and clinical administrative tasks.
West High School
High School Diploma, General Education
Earned a High School Diploma through a specialty program at West High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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