Open to opportunities

Heather Griffin

@heathergriffin

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Director of Client Services translating healthcare technology into actionable client success.

United States

Message

What I'm looking for

I’m looking for a leadership role in healthcare where I can drive client onboarding and performance improvement, translate complex product and regulatory details into clear guidance, and strengthen outcomes through strategic communications and staff training.

I’m a Director of Client Services with a long track record of leading client onboarding, implementation training, and thought leadership for a pharmacy data solutions firm. I translate complex platform functionality and regulatory/industry complexity into clear, practical guidance—then turn participant feedback into measurable Performance Improvement initiatives for internal stakeholders.

Before my current client services leadership, I led finance and administration functions, including financial reporting, billing/collections, contract compliance, HR operations, and Medicare Part B Accreditation Compliance. I also bring strong communications and content capabilities from freelance writing, producing marketing/editorial work across healthcare and travel from research through publication.

Experience

Work history, roles, and key accomplishments

Current

Director of Client Services

Current

Veridikal Technologies, LLC

Jan 2013 - Present (13 years 6 months)

Lead client onboarding and implementation training, translating complex platform functionality into accessible guidance. Facilitate user group meetings and performance improvement initiatives, and consult pharmacy operations clients on best practices while developing client-facing communications and marketing/thought leadership content.

Client Onboarding User Group Facilitation Performance Improvement Client Communication Regulatory Industry Complexity Translation Marketing Content Development Thought Leadership

Freelance Writer

Independent

Jun 2020 - Dec 2023 (3 years 6 months)

Produced marketing and editorial content across healthcare and travel verticals, applying audience-focused writing and content strategy. Authored a travel guide, demonstrating end-to-end content development from research through publication.

Marketing Content Development Editorial Writing Content Strategy Audience Writing Research Travel Guide Writing

Director of Finance & Administration

Guardian Pharmacy

Jun 2007 - Aug 2012 (5 years 2 months)

Led senior management functions including client relationship management, financial reporting, billing/collections, contract compliance, and HR operations. Served as Medicare Part B Accreditation Compliance Officer, negotiated vendor contracts and managed procurement, and managed employee onboarding communications, compliance training, and payroll.

Client Relationship Management Financial Reporting Billing And Collections Contract Compliance HR Operations Contract Negotiation Procurement Employee Communications Compliance Training Payroll

Regional Business Office Manager

Omnicare

Apr 1997 - Jun 2007 (10 years 2 months)

Managed revenue cycle operations across six pharmacy locations and supervised 20+ direct reports, including hiring, onboarding, performance coaching, and training. Developed and distributed financial reports, trend analyses, and executive communications, and coordinated corporate initiatives with cross-functional stakeholders while participating in national policy committees.