Mallary Goodwin
@mallarygoodwin
I lead patient services, HUB operations, reimbursement, and specialty pharmacy programs for pharmaceutical clients.
United StatesWhat I'm looking for
I lead patient services and specialty pharmacy operations at EVERSANA for national pharmaceutical clients, including LillyDirect and Chiesi rare disease programs. I manage KPIs, quality, service levels, compliance, escalations, and patient experience.
Previously, I directed billing and reimbursement operations for 68 long-term care facilities at Senior Scripts, navigating Medicare, Medicaid, commercial payers, claims, denials, and client relationships. Across 10+ years in healthcare operations, I’ve built teams, improved workflows, strengthened compliance, and turned performance data into corrective action.
Experience
Work history, roles, and key accomplishments
Leads daily operations for specialty pharmacy and patient support programs, managing KPIs, quality, compliance, and client relationships. Drives corrective actions, QBR reporting, and process improvements.
Education
Degrees, certifications, and relevant coursework
Saint Louis University
Bachelor of Science, Business Management
Bachelor of Science in Business Management from Saint Louis University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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