Open to opportunities

Heather Crum

@heathercrum

Message

Efficient administrative partner and event coordinator driving operational excellence.

United States

Message

What I'm looking for

I seek a role where I provide high-level administrative support, lead large events, improve systems, mentor staff, and collaborate cross-functionally in a mission-driven organization.

I am a highly efficient administrative partner and event coordinator who supports executive teams and optimizes workflows to drive measurable results.

Across roles in academic medicine and higher education, I have directed academic, research, and administrative operations for large student cohorts, coordinated complex calendars, and managed multimillion‑scale event logistics, including a research symposium for 500+ attendees.

I launched and led process and systems improvements—partnering with OIT to build a custom student database that cut manual tracking time by 40%, implementing Kuali form requirements, and improving compliance visibility across programs.

I supervise staff, negotiate vendor contracts, liaise with institutional offices and international partners, and consistently deliver efficient, organized support that enhances team culture and program outcomes.

Experience

Work history, roles, and key accomplishments

Senior Program Coordinator

Duke School of Medicine

Mar 2022 - Oct 2025 (3 years 7 months)

Directed academic, research, and administrative operations for 115+ medical students across 20+ study tracks and led large-scale events (500+ attendees), streamlining processes and improving compliance tracking.

Program Coordination Event Management Vendor Management Process Improvement Compliance

Program Coordinator

Duke School of Medicine

May 2020 - Mar 2022 (1 year 10 months)

Managed complex third-year program operations, launched a custom student database that cut manual tracking time by 40%, and coordinated enrollment, financial aid, and scholarship administration.

Program Management Enrollment Qualtrics Docusign Process Optimization Reporting

Program Specialist

Duke School of Medicine

Jul 2019 - May 2020 (10 months)

Developed SOPs and managed complex document workflows, planned and promoted student events, and collected program data via Qualtrics and DocuSign to improve operational efficiency.

SOP Development Document Management Event Coordination Qualtrics Docusign Workflow Optimization Data Collection

Staff Assistant

Duke Clinical Research Institute

Dec 2017 - Jun 2019 (1 year 6 months)

Provided logistical support to physicians, reconciled travel and procurement expenses, and implemented a new clinical schedule tracking strategy to improve accuracy and efficiency.

Executive Support Scheduling Onboarding Administrative Operations

Interim Executive Assistant

University of North Carolina

Jul 2016 - Dec 2017 (1 year 5 months)

Supported senior leadership with calendars, budgets, and presentations while overseeing departmental event planning and improving event process documentation and forms.

Executive Support Event Planning Budget Management Forms Administrative Support

Design Consultant

Oakwood Homes

Aug 2014 - Jan 2016 (1 year 5 months)

Managed itemized client records and budgets and developed a department-wide client tracking form that improved workflow and communication.

Client Records Budget Management Workflow Design Forms Communication Project Coordination Documentation

Executive Assistant

Asea

Apr 2011 - Jul 2014 (3 years 3 months)

Provided comprehensive administrative support to VP and senior leadership, managed complex calendars and travel, and coordinated cross-departmental event logistics and negotiations.

Executive Support Travel Coordination Calendar Management Administrative Operations