Open to opportunities

Heather Chero

@heatherchero

Message

Strategic operations professional optimizing digital workflows and client retention.

United States

Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth while allowing me to leverage my skills in digital operations and client success.

I am a strategic and technically skilled operations professional with extensive leadership experience in optimizing digital workflows and managing high-stakes referral pipelines. My expertise lies in end-to-end referral management across various client success and retention mediums, including email, fax, web, and automated systems. I have a proven track record of safeguarding multi-million dollar client relationships while prioritizing claimant health and reducing company liability through early error detection and rapid resolution.

As the owner/operator of Signature Signings, I manage a licensed notary and digital services company, where I design and launch branded websites and digital materials for small businesses. My experience as a Client Solutions & Business Intelligence Analyst at MedRisk, LLC has equipped me with the skills to collaborate effectively with legal, compliance, and IT teams to develop digital workarounds for operational constraints. I have successfully built dashboards and created performance reports that have driven operational improvements and ensured compliance.

Experience

Work history, roles, and key accomplishments

Owner/Operator

Signature Signings & Freelance

Managed a licensed notary and digital services company, serving legal and business clients. Designed and launched branded websites, digital materials, and social content for small businesses. Conducted digital forensic analysis to detect, report, and trace evidence manipulation and tampering.

Digital Servicing Website Design Content Creation Social Media Marketing Digital Forensics Evidence Tampering Detection

Client Solutions & Business Intelligence Analyst

MedRisk, LLC

Collaborated with legal, compliance, and IT teams to develop digital workarounds for operational constraints and managed cross-platform workflows for all inbound referrals and client onboarding. Built dashboards and created performance reports for internal stakeholders and external partners. Identified and corrected a critical analytics error that prevented multi-million-dollar client losses.

Business Intelligence Data Analytics Salesforce ServiceNow Jira SQL Qlik Microsoft Office Workflow Management Onboarding performance reporting Error Prevention

Electronic Referral Specialist

MedRisk, LLC

Trained multi-department staff on electronic inbound protocols, workflows, and referral tracking standards, acting as the lead escalation point for top-tier client and partner issues. Coordinated communications across departments, platforms, and referral sources. Verified insurance, policy, and document authorization, managing complex claim submissions and resolving errors with external providers.

Workflow Management Claims Data Integrity Medical Terminology