Open to opportunities

Ayaan Sheikh-Noor

@ayaansn

Customer success and operations leader improving regulated workflows, data integrity, and service delivery across healthcare and financial services.

United States

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What I'm looking for

I’m looking for a role where I can lead customer success and operational excellence in regulated environments—improving workflows, accuracy, and compliance—while continuing to grow my IT/cybersecurity capabilities and mentoring teams through structured processes.

I’m a cross-functional operations and technology professional with 20+ years of experience driving service delivery, regulatory compliance, workflow optimization, and customer success across healthcare, insurance, financial services, and construction. I’m proven at improving business processes, maintaining data integrity, leading training initiatives, and supporting high-volume operations in regulated environments.

In my current role as a Business Operations & Customer Success Manager, I built and implemented digital scheduling, customer intake, and SEO-driven marketing workflows to expand online presence and streamline project scheduling. I standardized project documentation, digital recordkeeping, billing procedures, and invoice management—improving operational accuracy while increasing customer satisfaction by 20% and on-time payment collection by 10%. I also designed end-to-end onboarding and post-service follow-up protocols that improved customer engagement and contributed to a 90% repeat customer rate.

Previously, I led FNOL intake operations and claims verification as a Leave & Disability Claims Supervisor/Manager, ensuring HIPAA compliance and reducing compliance risk exposure by 40%. I also drove quality and performance improvements as a Quality Assurance Auditor / Sales Supervisor using statistical process control (SPC), root cause analysis (RCA), and coaching—reducing call defect rates by 15% and strengthening operational compliance to 99% adherence. Today, I’m expanding technical expertise through formal education in Information Technology and Cybersecurity while building on my foundation in QA, process improvement, and technical support.

Experience

Work history, roles, and key accomplishments

Business Operations & Customer Success

BCS / Bly Construction

Oct 2014 - Jan 2026 (11 years 3 months)

Built and implemented digital scheduling, customer intake, and SEO-driven marketing workflows to expand online presence and streamline project scheduling. Standardized documentation, recordkeeping, and billing processes, improving operational accuracy while increasing customer satisfaction by 20% and on-time payments by 10%.

Workflow Optimization Customer Onboarding Scheduling Digital Marketing Documentation Management Billing Operations Customer Success Safety Compliance Project Coordination

Leave & Disability Claims Supervisor

The Standard

Mar 2013 - Sep 2014 (1 year 6 months)

Managed high-volume FNOL intake for 1,000+ monthly leave and short-term disability claims, ensuring statutory validation and HIPAA-compliant documentation controls. Improved training ramp efficiency by 15% and reduced compliance risk exposure by 40% by strengthening data privacy and intake protocols.

FNOL Intake Regulatory Compliance HIPAA Claims Verification Data Privacy Risk reduction Training & Coaching

QA Auditor & Sales Supervisor

Red Hat Marketing

Feb 2009 - Feb 2013 (4 years)

Led performance optimization for a team of 8 using SPC, root cause analysis, and structured coaching, driving consistent quarterly target attainment and 15% overachievement. Improved average order value by 20% and reduced call defect rates by 15% by standardizing workflows and refining customer interaction scripts based on QA findings.

Quality Assurance Root Cause Analysis Voice Of Customer (VoC)Sales Coaching Upselling performance reporting Call Quality Monitoring Regulatory Compliance

Customer Service Training Supervisor

Sitel Operating Corporation

Oct 2007 - Feb 2009 (1 year 4 months)

Created onboarding curricula and performance coaching programs to improve new-hire ramp-to-proficiency by 15% through CRM instruction and structured calibration. Supervised a team of 10 agents and handled high-severity Visa/Mastercard escalations for Chase Bank while maintaining PCI DSS and other privacy/compliance requirements.

Onboarding CRM Systems Escalation Management Call Center Operations PCI DSS Performance Coaching

Certified Nursing Assistant & Med Tech

Oklahoma Department of Veterans Affairs

Dec 2005 - Oct 2007 (1 year 10 months)

Provided long-term care and home health support to 50–100 veteran residents per shift, assisting with ADLs, mobility, hygiene, nutrition, and overall comfort while maintaining a focus on patient safety. Documented clinical observations and care activities in VistA/CPRS, safeguarding PHI in accordance with HIPAA and medication administration protocols.

Long Term Care Vital Signs Monitoring Patient Safety HIPAA EHR Documentation (VistA CPRS)Clinical Care Coordination