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Tiana User

@tianauser1

Operations specialist with compliance, claims, and process-improvement expertise.

United States
Message

What I'm looking for

I seek a role where I can apply claims and compliance expertise, improve processes with data, mentor teammates, and work in a collaborative, results-driven environment.

I am an operations and claims professional with experience managing high-volume, sensitive cases and building repeatable processes to improve accuracy and efficiency. I have managed hundreds of claims and thousands of participant records, partnered with legal and operations teams, and mentored new hires to strengthen team performance.

My background spans claims operations, legal assistance, client relationship management, and data-driven process improvements that reduced resolution times and increased conversion and efficiency metrics. I am calm under pressure, quick to learn new systems, and recognized for initiative, accuracy, and consistent high achievement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Columbia College Chicago logoCC

Columbia College Chicago

Bachelor of Arts, Arts Management

Activities and societies: Student Auxiliary Board Member — Orlando Repertory Theatre

Completed a Bachelor of Arts in Arts Management with involvement as a student auxiliary board member at Orlando Repertory Theatre.

Tech stack

Software and tools used professionally

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