Tiana User
@tianauser1
Operations specialist with compliance, claims, and process-improvement expertise.
What I'm looking for
I am an operations and claims professional with experience managing high-volume, sensitive cases and building repeatable processes to improve accuracy and efficiency. I have managed hundreds of claims and thousands of participant records, partnered with legal and operations teams, and mentored new hires to strengthen team performance.
My background spans claims operations, legal assistance, client relationship management, and data-driven process improvements that reduced resolution times and increased conversion and efficiency metrics. I am calm under pressure, quick to learn new systems, and recognized for initiative, accuracy, and consistent high achievement.
Experience
Work history, roles, and key accomplishments
Operations Specialist II
Ascensus
Apr 2024 - Jul 2025 (1 year 3 months)
Managed over 200 active divorce, POA, and guardianship claims and assisted with 500+ death claims weekly; built documentation standards for the Special Claims department and reduced processing errors while mentoring 20+ new hires.
Clinical Experience Associate
AMOpportunities
May 2019 - Feb 2024 (4 years 9 months)
Managed client relationships and HubSpot CRM for international medical students and partners, producing reports that increased conversion by 30% and drove 15% efficiency gains through data-backed workflow improvements.
Legal Assistant
Polansky & Cichon
Jan 2018 - May 2019 (1 year 4 months)
Processed legal filings and documentation for personal injury and workers' comp cases, assisted attorneys with research and contract review, and improved case tracking efficiency by 20%.
Education
Degrees, certifications, and relevant coursework
Columbia College Chicago
Bachelor of Arts, Arts Management
Activities and societies: Student Auxiliary Board Member — Orlando Repertory Theatre
Completed a Bachelor of Arts in Arts Management with involvement as a student auxiliary board member at Orlando Repertory Theatre.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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