Open to opportunities

Tiana User

@tianauser1

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Operations specialist focused on high-volume claims, compliance, and process improvement.

United States

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What I'm looking for

I seek a role where I can apply claims and compliance expertise, improve processes with data, mentor teams, and work cross-functionally in a collaborative culture.

I am an operations specialist with proven experience managing high-volume, sensitive claims and building scalable processes that improve accuracy and efficiency.

At Ascensus I managed over 200 active divorce, POA, and guardianship claims, assisted with 500+ death claims weekly, and maintained 10,000+ participant records during a Vanguard-to-Ascensus conversion.

I partner across legal, operations, and product teams to ensure compliance and timely resolution, and I reduced claims resolution time by 40% through data-backed workflow improvements while mentoring 20+ new hires.

Previously I managed international client relationships using HubSpot, produced reports that drove 15% efficiency gains, and supported legal teams with filings and case tracking improvements that increased operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist II

Current

Ascensus

Apr 2024 - Present (1 year 5 months)

Manage over 200 active divorce, POA, and guardianship claims and assist with 500+ weekly death claims, building documentation standards that reduced processing errors and mentoring 20+ new hires during a major conversion.

Claims Management Regulatory Compliance Process Improvement Microsoft Excel CRM Systems Data Reporting Legal Documentation Time Management

International Client Relations Manager

AMOpportunities

May 2019 - Apr 2024 (4 years 11 months)

Managed relationships for international medical students and partners using HubSpot CRM, drove a 30% increase in conversion through targeted follow-ups and presented reports that enabled 15% efficiency gains.

Client Relations HubSpot Reporting Stakeholder Management Process Improvement Data Analysis Onboarding

Legal Assistant

Polansky & Cichon

Jan 2018 - May 2019 (1 year 4 months)

Processed legal filings and supported attorneys in personal injury and workers' comp cases, delivering reports and database improvements that increased operational efficiency by 20%.

Legal Research Document Processing Case Management Reporting Contract Review Process Adaptation Communication

Education

Degrees, certifications, and relevant coursework

Columbia College Chicago

Bachelor of Arts, Arts Management

Activities and societies: Student Auxiliary Board Member - Orlando Repertory Theatre

Bachelor of Arts in Arts Management with involvement on the Student Auxiliary Board and extracurricular engagement with the Orlando Repertory Theatre.