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Heather Alconcel

@heatheralconcel

Medical billing and coding professional at Hunt Regional Medical Center handling insurance claims, denials, and appeals.

United States

Message

At Hunt Regional Medical Center, I follow up on insurance claims, check eligibility, and handle denials and appeals. I also process and post payments and enter claims.

Previously, as Sports Medicine Coordinator at Hunt Regional Medical Center, I processed referrals, scheduled patients, and handled insurance verification and authorizations. I also supported clinical work, including charting, rooming, and assisting providers and nurses with exams and procedures.

Across medical offices and healthcare organizations, I’ve worked in billing, coding, and front- and back-office administration. I hold medical billing and coding certifications, and my experience includes Epic, Cerner, Athena, and other EMR systems.

Experience

Work history, roles, and key accomplishments

Current

A/R Pay Reconciliation Specialist

Current

Hunt Regional Medical Center

Mar 2026 - Present (7 months)

Follows up on insurance claims, checks eligibility, handles denials and appeals, and processes payments. Works with the team to ensure accounts balance throughout the month.

Insurance Claims Eligibility Verification Denial Management Appeals Payment Posting Data Entry Account Reconciliation

Current

Front Desk Receptionist

Current

Lexington Medical Lodge

Jan 2026 - Present (9 months)

Part-time evening receptionist responsible for answering phones, resolving issues with family members, directing visitors, maintaining attendance, and ensuring the front area is clean and secure.

Phone Support Customer Service Visitor Management Front Desk Operations

Sports Medicine Coordinator

Hunt Regional Medical Center

May 2025 - Mar 2026 (10 months)

Processed referrals, scheduled patients, completed intake, verified insurance, obtained authorizations, and reviewed benefits with patients. Also performed MA duties, charting, rooming, and assisted providers with exams and procedures.

Epic Cerner Athena Referral Processing Patient Scheduling Insurance Verification Authorization Data Entry Medical Assisting Charting

Patient Service Representative

Baylor Scott & White Womens Continent and Care Center

Jul 2024 - May 2025 (10 months)

Processed referrals, scheduled patients, completed intake and data entry, verified insurance, obtained authorizations, and reviewed benefits with patients. Also performed MA duties, charting, rooming, and assisted providers with exams and procedures.

Epic Referral Processing Patient Scheduling Insurance Verification Authorization Data Entry Medical Assisting Charting

Patient Service Specialist 2

BSWH OAD Frisco

Dec 2023 - Jul 2024 (7 months)

Epic Referral Processing Patient Scheduling Insurance Verification Authorization Data Entry Medical Assisting Charting

Clerical Lead

Medical City Healthcare

Oct 2022 - Nov 2023 (1 year 1 month)

Admin assistant for the radiology department, processing medical records and imaging requests, ordering supplies, greeting and escorting patients, and performing order entry and patient paperwork. Also updated monthly reports, prepared team meetings, and took minutes.

Meditech PACS RIS Software Onbase PatientKeeper Medical Records Order Entry Patient Greeting Escorting Report Preparation Meeting Minutes

Front Desk Coordinator

Legent Imaging

Mar 2022 - Oct 2022 (7 months)

Checked in/out patients, answered phones, scheduled appointments, collected payments, verified insurance, obtained authorizations, processed billing, and handled emails and faxes. Also performed data/order entry and problem solving.

Check in Check out Phone Support Scheduling Payment Collections Insurance Verification Authorization Billing Data Entry Order Entry Problem Solving

Medical Billing Coordinator

Compassionate Psychiatric Services

Mar 2021 - Nov 2021 (8 months)

Processed daily billing and payments, submitted and adjusted claims, verified insurance, scheduled multiple providers, managed account aging, and handled past due payments and financial planning.

Insurance Verification Billing Payment Processing Claim Submission Claims Adjustment Scheduling Account Aging Financial Planning

Billing Specialist

Psych Mentors

Jan 2020 - Jan 2021 (1 year)

Part-time position handling insurance verification, coding claims, sending claims through EMR and mail, collecting and processing checks, entering payments, and working with denials and recoups. Also scheduled patients and trained new associates.

Insurance Verification Medical Coding Claim Submission Payment Processing Denial Management Recoupments Patient Scheduling Training

Premium Account Specialist

Transamerica

May 2014 - Jul 2019 (5 years 2 months)

Researched and applied payments for Long Term Care, answered and researched emails, analyzed payments, and helped solve inaccuracies. Also served as Document Management Coordinator and Customer Service Rep.