Erika Lampkin

Managed front desk operations, including multi-line phone coverage, patient greeting, and appointment scheduling in a high-volume neurosurgery clinic. Coordinated pre- and post-operative workflows, verified insurance and prior authorizations, and handled medical claims, denials, appeals, payment posting, and record-keeping with EMR/EHR.

Handled front desk and patient scheduling while supporting insurance verification and billing. Trained staff on EMR workflows, performed lab testing, and maintained HIPAA and OSHA compliance across intake and documentation.

Completed patient registration and intake processes, including insurance verification, authorizations, and referral handling. Processed payments and billing inquiries, coordinated communication between patients and providers, and trained new hires on front desk procedures and workflows.

Managed patient registration and pre-authorizations while maintaining insurance documentation. Collected payments, supported billing questions, used Meditech for documentation, and delivered patient service during intake and discharge.

Earned a High School Diploma from South Gwinnett High School.