AHAbouYara Hosoya
@abouyarahosoya
Senior Bilingual Support Engineer with a passion for customer support and quality testing.
TunisiaWhat I'm looking for
As a seasoned Senior Bilingual Support Engineer, I have honed my skills in customer support and quality testing, backed by a solid foundation in applications support. With a strong background in the SaaS industry, I excel in providing live channel support and building robust relationships with stakeholders to enhance user experiences.
My technical expertise includes proficiency in tools like Jira, Salesforce, and CRM's, as well as programming concepts such as APIs, low-code scripting, and JSON, Python, HTML, and CSS. I am a self-starter with an empathy-driven approach, always looking to contribute effectively to team objectives and drive continuous improvement efforts.
Throughout my career, I have demonstrated strong communication abilities, technical problem-solving capabilities, and a keen sense of initiative, autonomy, and creativity. I am passionate about delivering exceptional customer service and driving user experience enhancements.
Experience
Work history, roles, and key accomplishments
Senior Bilingual Technical Support Engineer
IP-label Group
Feb 2023 - Present (2 years 4 months)
As a Senior Bilingual Technical Support Engineer, I provide on-site installation and diagnosis of the Ekara platform, deliver customer service through calls and Jira tickets, and lead the creation of monitors and test plans for various platforms. I also conduct customer training and act as a technical liaison for continuous improvement.
Associate Bilingual Technical Support Engineer
IP-label Group
Apr 2022 - Feb 2023 (10 months)
In my role as an Associate Bilingual Technical Support Engineer, I developed training materials, established customer accounts, and monitored service levels. I also facilitated customer meetings and managed operations using Jira, ensuring efficient workflow management.
Bilingual Customer Support Representative
Booking.com at Assist Digital
Oct 2021 - Apr 2022 (6 months)
As a Bilingual Customer Support Representative, I provided exceptional support in French and English through various channels, resolving medium to high complexity issues and prioritizing customer satisfaction in every interaction.
Customer Service Technical Support | Print Designer
Easyflyer at Cimpress
Feb 2019 - Oct 2021 (2 years 8 months)
As a Customer Service Technical Support and Print Designer, I managed customer design requests, utilized Salesforce for tracking interactions, and provided technical support by diagnosing design issues and collaborating with production teams.
Digital Content Associate
Pixartprinting at Cimpress
Feb 2020 - Oct 2021 (1 year 8 months)
In my role as a Digital Content Associate, I managed and updated product catalogs, collaborated with marketing teams to improve KPIs, and contributed to the web production lifecycle, ensuring optimal website performance.
Education
Degrees, certifications, and relevant coursework
AbouYara hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
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