Open to opportunities

Hazel Ridley

@hazelridley

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Ambitious Business Management graduate with e-commerce and customer service experience.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an ambitious Business Management graduate with a strong foundation in e-commerce and customer service. My academic journey at the University of Southampton culminated in a 2:1 degree, where I conducted a dissertation on optimal Instagram activities for UK-based small online businesses. This project honed my time management and organizational skills, allowing me to balance multiple coursework demands effectively.

In my professional experience, I have worked in various roles that have deepened my understanding of the e-commerce landscape. As a Customer Service Operator at MandM, I efficiently resolved customer queries during the busy Christmas period, utilizing Zendesk to maintain high-quality standards. My role as an E-Commerce Assistant at Freelys Ltd. allowed me to apply my SEO skills to enhance product listings across multiple platforms, ensuring they met high standards for visibility and engagement.

Additionally, I have developed social media strategies for Daisy Gifts Ltd., where I produced reports on SEO and social media effectiveness. My passion for digital marketing is further evidenced by my certifications in HTML and Digital Advertising from HubSpot Academy. I am eager to leverage my skills and experiences in a dynamic role that challenges me and fosters my professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Operator

MandM

Oct 2024 - Jan 2025 (3 months)

Provided customer support during the busy Christmas period, efficiently resolving queries via email, webchat, and social media. Quickly mastered Zendesk for communication management and consistently met quality KPIs.

Customer Support Email Communication Social Media Management Zendesk KPIs Problem Solving Empathy

Ad hoc E-Commerce & Social Media Assistant

Daisy Gifts Ltd

Jan 2024 - Mar 2024 (2 months)

Managed ad hoc e-commerce and social media tasks, including creating engaging posts for Instagram, Threads, and X using Canva. Significantly improved SEO for the Ecwid platform by optimizing keywords across 380 products.

Social Media Marketing Content Creation Canva SEO Optimization Keyword Research Ecwid Digital Marketing

Etsy Shop Owner

Self Employed

Jun 2020 - Dec 2023 (3 years 6 months)

Managed a personal Etsy shop, achieving over 170 sales and gaining valuable experience in online retail. Developed a strong understanding of customer service principles and the importance of positive reviews for business growth.

Customer Service Product Management

E-Commerce Assistant

Freelys Ltd.

Feb 2023 - Sep 2023 (7 months)

Successfully listed products across various online shops, including Freewebstore and eBay, working efficiently and independently from home. Applied strong SEO skills to ensure all product listings met high quality standards.

Product Listing Freewebstore eBay SEO Data Entry

E-Commerce Advisor and Workshop Assistant

Daisy Gifts Ltd

Jun 2022 - Jan 2023 (7 months)

Developed and implemented social media strategies for an online dried flower shop, leveraging degree specialisms and online training. Produced comprehensive reports and recommendations for SEO and social media, while also providing hands-on support for order packing and dispatch.

Social Media Strategy SEO Analysis Ecwid Ionos

General Assistant

Daisy Gifts Ltd

Sep 2017 - May 2022 (4 years 8 months)

Efficiently prepared and dispatched orders using Royal Mail Click and Drop, working closely with the dispatch coordinator. Assisted with temporary bookkeeping tasks and managed the drying process for fresh flowers.

Order Processing Dispatch Coordination Royal Mail Click And Drop Bookkeeping Inventory Management

Accounts Assistant

Knill James Accountants

Jul 2018 - Jul 2018 (0 months)

Gained professional experience in an accounting environment, developing interpersonal skills through collaborative work. Quickly adapted to new software and was commended for enthusiasm, accuracy, and willingness to learn.

Interpersonal Skills Data Entry

Education

Degrees, certifications, and relevant coursework

University of Southampton

BSc Business Management, Business Management

Grade: 2:1

Activities and societies: Identified and analysed Digital Marketing techniques used by ASOS Plc. Enhanced communication and team-working skills through a group project with an oral presentation. Created an accessible business blog consisting of five posts in the context of the fast-food industry.

Achieved a 2:1 in Business Management. Carried out an investigation into optimal Instagram activities for UK-based Small Online Gift and Homeware businesses, displaying effective time management and organisation skills.