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Hayley Ricardo

@hayleyricardo

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I manage global digital learning and localization projects from planning to delivery.

United Kingdom

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I'm currently delivering eLearning projects at Sponge, following senior project management work at GP Strategies Corporation.

I manage global teams creating digital learning solutions for corporate clients, including eLearning builds, video, animation, PDFs, and podcasts. I oversee budgets, change control, risk assessments, and clear project documentation.

At Rubric, I planned and delivered localization projects across engineering and consumer electronics, covering documentation, websites, subtitles, user interfaces, and human-machine interfaces. I led client status meetings, managed finances from quote through invoicing, and supported quality assurance and process improvement.

My background also includes membership communications, events, healthcare administration, alumni relations, and marketing. I bring an MA in Linguistics and English Language and APM Project Fundamentals Qualification to collaborative, detail-focused project delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager - eLearning

Current

Sponge

Jul 2024 - Present (2 years 2 months)

Worked as Senior Project Manager - eLearning at Sponge.

eLearning Project Manager

GP Strategies Corporation

Sep 2022 - Jul 2024 (1 year 10 months)

Formerly LEO Learning.

-Managed global teams that create digital learning solutions for corporate clients. Deliverables included eLearning builds (e.g. Storyline, Gomo, Dynamo), videos (film and animation), PDFs (InDesign), and podcasts.
-Managed budgets throughout the project lifecycle; identify and lead change control processes where required.
-Created project documentation such as risk assessm

Localization Project Management Associate

Rubric

Apr 2020 - Jan 2022 (1 year 9 months)

-Planned and executed both short- and long-term localization projects from request to delivery for multiple clients in the fields of engineering and consumer electronics. Project types included documentation, websites, subtitles, user interface, and human machine interface.
-Effectively communicated and built relationships with clients and vendors; created client meeting agendas and lead weekly lo

Localization Project Administrator

Rubric

Jul 2019 - Mar 2020 (8 months)

Worked as Localization Project Administrator at Rubric.

Membership & Communications Administrator

SNIPEF

Jun 2018 - Jul 2019 (1 year 1 month)

-Managed membership database (OpenEngage); assisted members with diverse issues.
-Liaised with industry contacts to effectuate fulfillment of membership goals.
-Curated and composed all content for monthly MailChimp e-newsletter, Plugged In, with readership of 800; contributed articles to quarterly trade magazine, PlumbHeat, with readership of 1,500.
-Planned AGM and networking events for members

Temporary Project Assistant

Community Health Network of Connecticut, Inc.

Feb 2018 - Mar 2018 (1 month)

-Collected medical records and researched claims for the state healthcare effectiveness audit.
-Kept in contact with healthcare providers by phone and email.
-Handled sensitive data with care.
-Used various programs daily: Microsoft Access/Excel/Word, eCopy, MedCapture, MedManager, ShoreTel.

Alumni Relations Liaison (Seasonal)

Choate Rosemary Hall

Jun 2013 - Jan 2017 (3 years 7 months)

-Proven track record of building long-term relationships with alumni from the ground up to generate consistent donations to the school.
-Consistently met donation goals.
-Used social media to fill in missing contact information.
-Ensured superior client experience by demonstrating empathy and resolving problems on the spot.

Marketing Intern

Language Transfer

Jun 2016 - Sep 2016 (3 months)

-Planned to monetize program through paid “Spanish for Business” audio courses.
-Contacted Greek-American businesses about mutual sponsorship deals.
-Used Google and Facebook Analytics to track page view data and adjusted posting patterns accordingly, resulting in a Facebook post engagement increase, and a higher email subscriber retention rate from May to September.

Administrative Intern

ProHealth Physicians

Jun 2014 - Sep 2014 (3 months)

-Gained valuable understanding of the healthcare industry.
-Completed training course in patient confidentiality and FollowMyHealth patient portal.
-Assisted with data entry, project management, and meeting minutes.

Summer Programs Language Lab and Study Hall Monitor/Administrative Assistant

Choate Rosemary Hall

Jun 2012 - Aug 2013 (1 year 2 months)

-Assisted 10-17 year-old students with homework.
-Scheduled and coordinated students' use of language lab equipment.
-Did data entry and filing in the main summer programs office.