Eddy Marshall

Managed contractor schedules, ordered supplies, and paid invoices for a family refurbishment project. Responsibilities included sourcing contractors, negotiating costs, liaising with HMRC, managing project expenditure, and assisting with hands-on refurbishment tasks.

Managed contractor schedules, ordered supplies, and paid invoices for a family refurbishment project. Responsibilities included sourcing contractors, negotiating costs, liaising with HMRC, managing project expenditure, and assisting with hands-on refurbishment tasks.

Provided remote customer support in a fast-paced environment, handling inquiries related to insurance payments via telephone, webchat, and email. Responsibilities included data entry, liaising with insurance brokers, and managing customer complaints while adhering to GDPR regulations.

Provided remote customer service in a fast-paced environment, handling queries related to insurance payments via telephone, webchat, and email. Responsibilities included data entry, liaising with insurance brokers, and managing customer complaints while adhering to GDPR regulations.

Assisted customers with debt repayment planning through telephone, email, and live webchat. Focused on meeting hourly targets and resolving technical issues related to the company website while providing support to colleagues.

Assisted customers with debt repayment planning through telephone, email, and live webchat. Focused on meeting hourly targets while addressing technical difficulties and providing support to colleagues with technical queries.

Helped customers set up affordable repayment plans and resolved complaints. Underwent extensive training and worked in a target-based environment, focusing on sensitive customer interactions.

Helped customers set up affordable repayment plans and resolved complaints. Underwent extensive training and worked in a target-based environment, focusing on sensitive customer interactions.

Served customers, took orders, handled cash, and managed stock control and replenishment. Focused on providing excellent customer service in a fast-paced environment.

Served customers, took orders, handled cash, and managed stock control and replenishment.

Provided first-line IT support by logging customer issues, resolving problems over the phone, and managing database updates. Responsibilities included upselling products and general housekeeping duties.

Served as the first line of contact for IT issues, resolving customer problems over the phone, upselling products, and managing database updates.

Completed GCSE and BTEC qualifications, gaining foundational knowledge and skills in various subjects.

Completed GCSE and BTEC qualifications, gaining foundational knowledge and skills in various subjects.