Hauwa Musa
@hauwamusa
I engage leads and resolve customer needs through consultative outbound sales.
NigeriaWhat I'm looking for
I've supported customers remotely since 2022, answering questions, resolving concerns, and guiding people toward appropriate products and services.
In my current Customer Support Representative role, I manage digital customer interactions, conduct proactive follow-ups, document customer information accurately, and handle objections calmly to support retention. My work combines active listening, empathetic communication, and practical problem-solving in high-volume customer environments.
I'm especially interested in health, wellness, healthcare, and digital products, where I can explain offerings clearly, build trust, qualify leads, and develop further in outbound sales, telesales, and consultative selling.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Remote
Jan 2024 - Present (2 years 7 months)
Communicates directly with customers to understand needs, answer questions, resolve concerns, and recommend appropriate solutions. Manages interactions across digital channels, conducts follow-ups, and maintains accurate customer records.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor's Degree, General Studies
Pursued a Bachelor's degree at Ahmadu Bello University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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