Favour Obiri

I’m a remote-ready professional focused on customer support, sales communication, appointment setting, and AI training/data labeling. I bring hands-on experience handling customer conversations across chat, email, and call-based interactions while staying calm, clear, and process-driven.

In freelance Remote Sales & Customer Engagement, I used structured cold outreach campaigns to qualify leads and book appointments. I handled objections with response frameworks, maintained CRM-style tracking for leads and follow-ups, and practiced appointment setting for sales pipelines.

As a Customer Support Representative, I responded to inquiries via email and chat, resolved complaint scenarios using tone control and structured problem-solving, and followed escalation procedures and ticket resolution workflows. I’m especially strong at maintaining professionalism and empathy with difficult customers.

I also complete AI training and data annotation tasks, including data labeling and content evaluation. By following strict instructions and paying close attention to accuracy, I ensure outputs meet dataset categorization and clarity requirements—making me comfortable with repetitive, detail-heavy digital work.