Open to opportunities

Anoos Irshad

@anoosirshad

Message

Motivated team leader with a passion for customer service.

Pakistan

Message

What I'm looking for

I am looking for a dynamic role that offers growth opportunities and values continuous learning.

I am a dedicated professional with a strong background in customer service and team leadership. My experience as a Team Leader at Home Efficient Pvt Ltd has equipped me with the skills to set performance expectations, monitor progress, and provide constructive feedback to my team. I believe in empowering team members by delegating responsibilities according to their strengths, fostering a collaborative environment that drives success.

In my role as a Product Specialist at Optimus BPO, I enhanced product usability by conducting detailed market research and gathering user feedback. My ability to communicate technical specifications effectively has been instrumental in bridging the gap between product development and customer needs. I am passionate about creating solutions that not only meet business objectives but also satisfy personal needs of clients.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Home Efficient Pvt Ltd.

Aug 2024 - Present (9 months)

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Team Leadership Performance Management Delegators Goal Setting

Product Specialist

Optimus BPO

Mar 2023 - Oct 2023 (7 months)

Enhanced product usability for customers by conducting detailed market research and gathering user feedback. Researched product's technical specifications and accurately communicated information.

Market Research User Feedback Usability Product Specification

Sales Manager

Shine Graphics

Dec 2021 - Oct 2022 (10 months)

Organized promotional events that showcased products while driving brand awareness and generating leads. Listened to clients and introduced solutions to satisfy business and personal needs.

Brand Awareness Lead Generation

Telemarketer Operator

Optimus BPO

Jan 2021 - Nov 2021 (10 months)

Provided exceptional customer service by actively listening to clients concerns and providing appropriate solutions. Supported fellow team members by offering encouragement sharing best practices and participating in group training sessions.

Customer Service Problem Solving Training