abby sham
@abbysham
I resolve insurance claims, retain customers, and uncover revenue opportunities across international support accounts.
IndiaWhat I'm looking for
At EXL Service Ltd., I process insurance claims from initial report through resolution, investigating evidence, confirming coverage, pursuing subrogation, and handling escalated complaints fairly.
Previously at Tech Mahindra Ltd. and Interglobe Technologies Pvt Ltd., I supported retention, travel, and sales customers through billing, service issues, tailored rates, and booking support. I’ve consistently looked for genuine cross-sell and upsell opportunities while helping customers stay with the business.
I’m comfortable working independently, managing high call volumes, keeping Salesforce records current, and using customer feedback and recovery metrics to improve service.
Experience
Work history, roles, and key accomplishments
Processed and investigated insurance claims, determined coverage, pursued subrogation, and resolved escalated complaints. Maintained customer records in Salesforce and identified cross-sell opportunities.
Education
Degrees, certifications, and relevant coursework
University of Ramanuja
Bachelor of Arts, International Studies
Bachelor of Arts in International Studies from the University of Ramanuja, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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