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Shah Zahid Ahmad

@shahzahidahmad

Customer Support Associate at Amazon handling US healthcare, property insurance, and employee benefits claims.

At Amazon, I supported US-based customers and internal teams with healthcare, property insurance, and employee benefit services.

I handled end-to-end claims for health and property insurance policies, including enrollment, renewals, and claims-related settlements.

I worked with internal teams on renewals, escalations, and claim adjustments within SLAs, while following US health insurance regulatory guidelines.

At AP TECHNOLOGY, I guided clients through insurance issues and supported onboarding with internal teams. I also hold an AML, KYC and Compliance certification from Udemy.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Amazon

Aug 2022 - Feb 2026 (3 years 6 months)

Served as the primary point of contact for US-based customers and internal teams, ensuring seamless support for healthcare, property and employee benefit services. Handled end-to-end claims for health and property insurance policies, including enrollment, renewals, and claims-related settlements.

US Healthcare Insurance Processes Claims Processing Policy Lifecycle and Renewal Support Analytical Problem Solving Team Coordination and Service Excellence Microsoft Office Excel

Support Associate

AP Technology

Oct 2018 - Mar 2020 (1 year 5 months)

Guided clients through step-by-step processes to identify and resolve insurance issues. Supported client onboarding initiatives by coordinating with internal teams and delivering tailored onboarding experiences.

client support Onboarding Coordination Problem Solving