Harshit Singh

At Indicant bank credit card, I was hired as the first hire for a pioneering Pilot Process in US Collections. I contributed to shaping the pilot's foundation and direction, establishing best practices and performance standards.

I guide customers through payment options and account questions, and help them enroll in payment assistance programs. I review accounts to offer personalized payment plans and support customers in managing balances and budgeting.

I maintain accurate CRM records and follow financial regulations and quality standards. I’ve also trained and mentored colleagues, and worked to resolve account issues and support customer satisfaction.