I've supported Microsoft enterprise customers at Concentrix, resolving complex Windows device deployment, update, servicing, activation, BitLocker, and Microsoft Defender issues.
I use CBS and Setup logs, DISM, Sysinternals, and root cause analysis to diagnose high-severity endpoint incidents. I've collaborated with Microsoft Product Group, Technical Advisors, and Support Escalation Engineers to drive timely resolutions.
Previously at Adobe, I delivered global enterprise support for Adobe Sign, managing account configurations, permissions, workflow automation, Web Forms, Templates, Mega Sign, and document management issues.
My earlier systems administration experience at Wipro included Windows desktop support, Active Directory, Group Policy, Citrix VDI, VPN, DNS, and DHCP troubleshooting.
