Open to opportunities

MOHAMAD HAMEED

@mohamadhameed

Senior IT Executive specializing in IT infrastructure, technical support, and Microsoft 365 operations across global environments.

India

Message

What I'm looking for

I’m looking for a role where I can manage IT infrastructure end-to-end—delivering Level 2/3 support, improving service delivery with tools like ServiceNow/ManageEngine, and strengthening security compliance using Microsoft 365, Active Directory, and virtualization.

I’m a Senior IT Executive with 8 years 8 months of experience delivering IT infrastructure and technical support across global environments, including Europe and Asia. I optimize and manage Microsoft 365 capabilities (Intune, Entra), Active Directory, and virtualization platforms like VMware and Hyper-V to keep systems stable, secure, and efficient.

I’m known for improving day-to-day operations through scalable IT solutions—delivering Level 2/Level 3 support, reducing downtime, and strengthening service delivery. In my recent role, I managed incident and service requests using ManageEngine and ServiceNow, improved ticket resolution rates by 25%, increased virtualization efficiency by 20%, and supported secure user environments across Windows and MacOS with Microsoft 365, VPN, Teams, and printer configurations.

Experience

Work history, roles, and key accomplishments

Senior IT Executive

Advanta Enterprises Limited

Mar 2024 - Mar 2026 (2 years)

Optimized IT infrastructure and provided Level 2/3 support across desktops, servers, applications, and networks, improving uptime and reducing downtime. Administered Active Directory/Azure AD, managed Microsoft 365 and Exchange Online, and supported virtualization and incident/service workflows using ManageEngine and ServiceNow.

IT Executive

National Stock Exchange Information Technology

Jun 2019 - Feb 2024 (4 years 8 months)

Deployed and supported Windows desktops/laptops and Office 365 integration, providing end-user training and resolving L2 IT issues within defined timelines. Managed IT assets and infrastructure including Active Directory, TCP/IP networking (DNS/SMTP/DHCP), patching, incident escalation, audits, and virtualized environments using VMware and ManageEngine.