BGBV Gopi
@bvgopi
Self-motivated Senior Infrastructure Engineer with extensive IT experience.
IndiaWhat I'm looking for
I am a self-motivated Senior Infrastructure Engineer with over 10 years of IT experience, specializing in system administration, cybersecurity, and technical support. My strong work ethic and adaptability enable me to master new skills quickly and contribute effectively to both independent and team-based projects. I am committed to continuous learning and staying current with industry trends, which allows me to optimize performance and solve complex problems.
Throughout my career, I have successfully managed IT infrastructure operations, including data centers, networks, and enterprise applications in a global operations center. My expertise includes managing Windows and Linux environments, cloud services, and mobile device management. I have a proven track record of implementing compliance policies, troubleshooting issues, and delivering high-quality support to clients, which has earned me recognition as a Best Employee of the Year.
Experience
Work history, roles, and key accomplishments
Senior Infrastructure System Engineer
Conduent Business Services LLP
May 2023 - Present (2 years 2 months)
Responsible for end-to-end IT infrastructure operations support, including data centers, network, servers, enterprise applications, cloud, and security in a global network operations center. Managed 24x7 proactive monitoring and management using SolarWinds and MECM, including MDM and Intune/SCCM.
Technical Lead
Conduent Business Services LLP
Sep 2021 - Present (3 years 10 months)
Managed Windows Autopilot based deployments on the Workspace One platform and performed real-time troubleshooting of SCCM/Intune MDM issues. Designed, implemented, migrated, and maintained Azure Active Directory, DNS, DHCP, IIS, Group Policy, and Clustering.
Senior System Administrator
Cloudbourne Technology
Jul 2019 - Present (6 years)
Handled service calls and incidents related to Windows Servers in ServiceNow, resolving them within SLA by coordinating with appropriate technical teams. Implemented Intune Windows Autopilot for pre-provisioned and user-driven deployments in production environments.
System Engineer
EDS Technologies Private Limited
Jan 2017 - Present (8 years 6 months)
Provided production support for an internal environment consisting of physical and virtual servers across data centers on Windows and UNIX. Resolved customer issues via telephone, email, or Webex sessions, and worked with Azure services including Compute, Disks, SQL Databases, and Virtual Networks.
Customer Support Engineer
VDA InfoTech Private Limited
Nov 2014 - Present (10 years 8 months)
Responsible for the smooth functioning of day-to-day IT Service Operations, providing 24x7 support for applications and websites as per the ITIL framework. Performed basic PC and peripheral hardware troubleshooting, including print and scanning devices, and was familiar with client operating system/virtualization troubleshooting.
Education
Degrees, certifications, and relevant coursework
SUSRM University
Master of Business Administration, Business Administration
2022 -
Pursuing a Master of Business Administration, gaining knowledge in business management and leadership.
AUAnna University
Bachelor of Engineering, Computer Science
2009 - 2013
Grade: 7.48 CGPA
Completed a Bachelor of Engineering in Computer Science, focusing on core computer science principles and applications. Achieved a CGPA of 7.48.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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