Abhijeet Rachoti

With over 3 years of experience as a Technology Support Engineer, I have honed my skills in Google Workspace administration and email security. My journey began with a Bachelor of Computer Applications from Shivaji University, where I graduated with a strong academic record. I am dedicated to delivering seamless service and have consistently achieved a Customer Effort Score (CES) above 85%. My commitment to continuous learning drives me to stay updated with evolving cloud technologies, making me a reliable asset in cloud migrations and multi-cloud integration.

Currently, I am spearheading the Email Security Team at Infosys Limited, where I lead a support unit focused on achieving business targets related to customer satisfaction and service benchmarks. I take pride in providing exceptional customer experiences to internal Google clients and resellers. My role involves mentoring and training team members, ensuring they have the resources needed to deliver effective technical solutions. I actively contribute to team knowledge by documenting innovative solutions and sharing insights, fostering a collaborative environment.