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Ankita Patel

@ankitapatel4

Google Workspace Administrator at TECHMAHINDRA resolving email delivery issues and configuring SPF, DKIM, and DMARC.

At TECHMAHINDRA, I manage Google Workspace users and groups, create shared mailboxes using Google Groups, and support Gmail, Drive, and Calendar users.

I troubleshoot email delivery, routing, and spam issues, and configure SPF, DKIM, and DMARC records. I also coordinate with security teams using Mimecast.

At IMPACT Infotech Pvt. Limited, I handled Google Workspace user accounts, Gmail issues, Drive permissions, Calendar sharing, and basic Google Groups management. I responded to user tickets within SLA and escalated complex issues to the L2 team.

In my projects, I developed a Python tool for system health monitoring and automatic email alerts, and built a Python script to extract MySQL data into timestamped CSV and Excel reports.

Experience

Work history, roles, and key accomplishments

Current

Associate Software Engineer

Current

Tech Mahindra

Apr 2023 - Present (3 years 6 months)

Managed Google Workspace Admin Console for users and groups, provided end-user support for Gmail, Drive, and Calendar, and resolved email delivery and spam issues. Configured SPF, DKIM, and DMARC records to improve email deliverability.

Google Workspace Administration User Management Email Security SPF DKIM DMARC Mimecast Troubleshooting L1 L2 Support

Google Workspace Admin (Level 1)

IMPACT Infotech Pvt. Limited

Sep 2022 - Apr 2023 (7 months)

Handled user creation, suspension, deletion, and password resets, resolved Gmail and Google Drive issues, and managed licenses and OUs. Responded to user tickets within SLA and escalated complex issues to L2 team.

Google Workspace Administration User Management Gmail Google Drive Calendars Google Groups License Management Active Directory OU Management Ticketing SLA

Education

Degrees, certifications, and relevant coursework

Mahatma Jyotiba Phule Rohilkhand University

Bachelor of Technology, Technology

2018 - 2022

Bachelor of Technology degree from Mahatma Jyotiba Phule Rohilkhand University, Bareilly, India, from 2018 to 2022.

Board of High School and Intermediate Education Uttar Pradesh

Class 12, General Studies

2017 - 2018

Completed Class 12 from H.P.I.C Nichlaul Maharajganj, affiliated with the Board of High School and Intermediate Education Uttar Pradesh, from 2017 to 2018.

Board of High School and Intermediate Education Uttar Pradesh

Class 10, General Studies

2015 - 2016

Completed Class 10 from Masih, S.S.H.S Nichlaul Maharajganj, affiliated with the Board of High School and Intermediate Education Uttar Pradesh, from 2015 to 2016.