At Wipro, I develop and maintain support operating procedures, investigate escalated cases, and create compliance-focused guides. I’ve helped ensure 95% of high-priority tickets were resolved within SLA commitments.
At Infosys, I acted as Team Lead for Google Workspace support and increased team productivity by 20% through task delegation, resource planning, and performance management. Earlier, as an Escalation Associate at Hinduja Global Solutions, I handled critical customer escalations and complex technical issues.
