Open to opportunities

Sreevidya Uttam

@sreevidyauttam

Email security and Google Workspace specialist at Infosys who supported enterprise Gmail environments and investigated phishing and malware incidents.

India

Message

At Infosys, I supported enterprise Google Workspace environments, focusing on Gmail, email security, and messaging operations. I troubleshot email access, routing, and delivery issues, and supported Proofpoint, Mimecast, and Barracuda.

I investigated phishing, BEC, spoofing, spam, and malware incidents, and supported controls including SPF, DKIM, DMARC, DLP, and MFA/2FA. As a Senior Quality Reviewer for Google Workspace Support, I audited cases, reviewed escalations, and performed root cause analysis for high-impact failures.

Experience

Work history, roles, and key accomplishments

Technical Operations Associate

Infosys Ltd

Jul 2019 - Jan 2024 (4 years 6 months)

Administered and supported enterprise Google Workspace environments with a focus on Gmail, email security, and messaging operations. Managed users, groups, and security settings, and investigated email security incidents including phishing, BEC, and malware.

Google Workspace Gmail Email Security ProofPoint Mimecast Barracuda SPF DKIM DMARC DLP MFA Incident Management Root Cause Analysis Email Logs Google Tools

Operations Associate

Goldman Sachs

Jan 2020 - Aug 2020 (7 months)

Calculated product pricing using UNIX/Linux and database tools. Ensured accuracy and adherence to defined business rules, and collaborated with global teams to meet strict deadlines.

Unix Linux Database Tools Pricing Collaboration

Senior Quality Reviewer

Infosys Ltd

Conducted quality audits on cases handled by cross-site teams to ensure adherence to quality metrics and operational standards. Reviewed inflight signals, triggered escalations, and provided structured feedback.

Quality Audits Process Compliance Escalation Management Root Cause Analysis Reporting