Open to opportunities

Harsh Gondaliya

@harshgondaliya

Message

I resolve enterprise IT, network, access, and cloud infrastructure issues across multi-location environments.

United States

Message

What I'm looking for

I'm looking to continue delivering hands-on enterprise IT and infrastructure support, resolving complex access, network, cloud, and system issues while improving reliability through monitoring, documentation, and SLA-driven service management.

At AT&T, I provide Level 2/3 technical support across 50+ enterprise branch locations, administering Active Directory for 200+ users and monitoring infrastructure across 200+ devices with Splunk and SolarWinds. I troubleshoot Windows, Linux, network, access, and VPN issues while managing AWS VPC subnets, route tables, and hybrid connectivity.

Previously at Cognizant, I delivered Level 1/2 support, supported SD-WAN deployments and MPLS migrations across 30+ locations, and implemented Zero Touch Provisioning with Cisco DNA Center. I focus on responsive, SLA-driven support, secure access, clear documentation, and reliable enterprise operations.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

AT&T

Aug 2023 - Present (3 years)

Provides Level 2/3 technical support across 50+ enterprise branch locations, resolving hardware, software, network, and user access issues while meeting SLA commitments. Administers Active Directory for 200+ users and manages incidents through ServiceNow.