Emile Lombard

I am a hands-on technical support specialist with extensive experience resolving issues for residential, mid-level business, and large enterprise customers. I focus on clear, concise guidance to customers and technicians through complex problem-resolution steps.

I have deep LAN/WAN expertise, including IP subletting, MAC, ARP, TCP/IP ports, and troubleshooting via direct and remote access. I am proficient configuring e-mail clients, web browsers, and PCs to integrate with gateway devices and networks.

I have supported and administered Active Directory account lockouts and password resets, worked with Office 365 applications, and used a wide range of ticketing systems and networking hardware. I have supervised 24x7 helpdesk operations, performed onsite installations of firewalls and switches, and documented technical solutions for call centers.

I am committed to reliable customer service, thorough documentation, and continuous improvement. I seek opportunities where I can apply hands-on networking skills, mentor technicians, and contribute to operational excellence in technical support.