Kristian Aqui
@kristianaqui
I lead enterprise IT support, endpoint management, and acquisition integrations.
United StatesWhat I'm looking for
At Cisco and Splunk, I've led enterprise IT support through acquisition integration, expanding support from 500 to 1,500 local users while maintaining a 97% resolution rate and 98% CSAT.
I've supported global endpoint, cloud, identity, and infrastructure operations across Mac, Windows, mobile, Microsoft 365, Google Workspace, AWS, Azure, Active Directory, MFA, and SSO. I also built a remote onboarding process adopted company-wide, managed endpoint lifecycles, and coordinated office decommissions and buildouts.
I enjoy translating technical issues into practical support, training teams and users, and improving self-service workflows that reduce friction for end users.
Experience
Work history, roles, and key accomplishments
Expanded support scope from 500 to 1500 local users and global workforce post-acquisition, maintaining 97% resolution rate and 98% CSAT. Partnered with cross-functional teams to standardize processes, trained 25 technicians, and coordinated IT walk-up center buildout.
Education
Degrees, certifications, and relevant coursework
Kristian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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