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Harshavardhini Bandlamudi

@harshavardhinibandla

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Customer Service and Technical Support specialist focused on resolving issues and ensuring satisfaction.

India

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What I'm looking for

I am seeking a technical support role where I can troubleshoot complex issues, manage escalations, collaborate cross-functionally, and improve processes in a fast-paced, customer-focused environment.

I am a customer service and technical support specialist with hands-on experience resolving customer issues via phone, email, and chat, and delivering timely, accurate solutions to maintain service stability. At AT&T I managed escalations, supported service restoration, and maintained high-quality documentation while meeting strict performance metrics.

I bring technical troubleshooting skills across networking basics, diagnostic tools, and basic scripting in Python and SQL, plus project experience building real-time OpenCV solutions and automation systems. I am collaborative, process-minded, and committed to improving procedures to reduce recurring issues and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Senior Associate – Application Support

AT&T

Nov 2022 - Aug 2024 (1 year 9 months)

Resolved customer technical issues via phone, email, and chat while managing escalations and service restoration, maintaining SLA adherence and high customer satisfaction. Documented procedures and collaborated with field and internal teams to reduce recurring incidents.

Technical Troubleshooting Escalations Ticketing Systems Customer Support SLA Management Documentation Microsoft Office Python SQL

Education

Degrees, certifications, and relevant coursework

MLR Institute of Technology

Bachelor of Technology, Information Technology

Grade: CGPA: 6.98

Completed Bachelor of Technology in Information Technology with a focus on practical projects including OpenCV-based eye tracking and an automated street lighting system.