Harry Israel Torres
@harryisraeltorres
I troubleshoot SaaS and technical issues while guiding customers to clear solutions.
United StatesWhat I'm looking for
I've supported customers with electronics, devices, mobile services, and software troubleshooting across Walmart, Metro by T-Mobile, Dronena S.A., and BertCord.
At Metro by T-Mobile, I troubleshot mobile-device, network, account, and service issues, using active listening and de-escalation to explain solutions clearly.
At Dronena S.A. and BertCord, I provided user support, documented technical issues and resolutions, assisted with backend and database tasks, and maintained application functionality.
I'm a bilingual English/Spanish Computer Science student with CompTIA A+, Google IT Support, and Google IT Automation with Python training.
Experience
Work history, roles, and key accomplishments
Assists customers with electronics, devices, accessories, and product questions; explains features and resolves basic technical concerns. Works across changing priorities while maintaining accurate product information and dependable customer service.
Sales Representative
Metro by T-Mobile
Sep 2024 - Mar 2025 (6 months)
Troubleshot mobile-device, network, account, and service issues and explained solutions clearly to customers. Used active listening and de-escalation to resolve concerns while maintaining accurate transaction and customer records.
Junior Software Analyst
Dronena S.A.
Sep 2023 - Jan 2024 (4 months)
Provided software troubleshooting and user support while assisting with backend and database tasks. Documented technical issues, feature changes, and resolutions and collaborated with teammates on problem solving.
Software Developer
BertCord
Jul 2022 - Jan 2023 (6 months)
Developed and maintained application functionality, troubleshot software issues, supported users, and created technical documentation.
Education
Degrees, certifications, and relevant coursework
Delaware County Community College
Computer Science
Currently enrolled in Computer Science program.
CompTIA
CompTIA A+, Information Technology
Completed CompTIA A+ certification.
Google IT Support Professional Certificate, Information Technology
Completed Google IT Support Professional Certificate.
Google IT Automation with Python Professional Certificate, Information Technology
Completed Google IT Automation with Python Professional Certificate.
INFOTEP
Design and Development of Applications, Software Development
Completed training in Design and Development of Applications.
INFOTEP
Servers Management and DevOps, Information Technology
Completed training in Servers Management and DevOps.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/HarryKael/i_placesSalary expectations
Social media
Job categories
Skills
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