At Alorica, I handled customer calls for the Bank of America account, helping with banking accounts, online access, and mobile services in English and Spanish.
I guided customers through the Bank of America app and website to address login errors, password resets, updates, cache issues, and connectivity problems. I used Synergy to document interactions, create support cases, and escalate unresolved issues.
At Planet Fitness, I troubleshot front-desk computers, payment terminals, barcode scanners, and fitness equipment while helping members.
On my bilingual business website project, I built and tested an English/Spanish site using Cloudflare Pages and verified Google Forms submissions and email notifications. For my Raytheon-partnered senior capstone, I collaborated with engineers to troubleshoot UAV/UGV software and hardware integration and document test findings.
