Looking for a job

Jess M

@jessm

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Software engineering graduate with a 3.9 GPA who improved data-entry accuracy by 10% in customer support roles.

United States

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What I'm looking for

I'm actively seeking a job opportunity where I can use my skills.

At GigCX, I worked as a Customer Service Specialist and Chat Support specialist, handling data entry and using Salesforce and Microsoft Teams. The resume reports a 10% increase in data-entry accuracy.

Earlier, I worked in customer service at GigCX and LiveX, and as a Gaming Support Specialist at Sutherland Global Services. In those roles, I also handled data entry and used Salesforce and Microsoft Teams.

I earned a Bachelor of Computer Science in Software Engineering from Southern New Hampshire University, with a 3.9 GPA. My skills include Python, Java, web development, data analysis, and software testing, and I hold an Intuit Bookkeeping Certification.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist / Chat Support

GigCX

Jan 2026 - Apr 2026 (3 months)

Performed data entry, increasing accuracy by 10% over 9 months. Used Salesforce and Microsoft Teams for remote support.

Data Entry Salesforce Microsoft Teams

Customer Service Specialist

GigCX

Oct 2022 - Apr 2025 (2 years 6 months)

Performed data entry, increasing accuracy by 10% over 9 months. Used Salesforce and Microsoft Teams for remote support.

Data Entry Salesforce Microsoft Teams

Customer Service Specialist

LiveX

Dec 2021 - May 2022 (5 months)

Performed data entry, increasing accuracy by 10% over 5 months. Used Salesforce and Microsoft Teams for remote support.

Data Entry Salesforce Microsoft Teams

Gaming Support Specialist

Sutherland Global Services

Nov 2020 - Dec 2021 (1 year 1 month)

Performed data entry, increasing accuracy by 10% over 1 year and 1 month. Used Salesforce and Microsoft Teams for remote support.

Data Entry Salesforce Microsoft Teams

Education

Degrees, certifications, and relevant coursework

Intuit

Intuit Bookkeeping Certification, Bookkeeping

2026 - 2027

Intuit Bookkeeping Certification, completed in July 2026 and valid through July 2027.

Southern New Hampshire University

Bachelor of Computer Science, Software Engineering

Grade: 3.9

Activities and societies: 10 Honor Roll awards, 2 President's List awards, 1 Dean's List award

Bachelor of Computer Science in Software Engineering, expected completion in January 2026. Achieved a GPA of 3.9 with multiple honors including Honor Roll, President's List, and Dean's List awards.