Nelly Macharia
@nellymacharia
Experienced relationship officer with a strong background in tourism management.
KenyaWhat I'm looking for
I am a dedicated professional with a Bachelor's Degree in Tourism Management from the University of Eldoret, where I graduated with a Second Class Upper Division. My career has been marked by a commitment to excellence in customer experience management and a proven ability to drive organizational goals. I have held various roles, including Relationship Officer at Equity Bank Kenya, where I appraise credit facilities and maintain a high-quality asset portfolio.
Throughout my career, I have demonstrated strong leadership as a Branch Manager, overseeing branch operations and making critical decisions to enhance growth. My experience as a Loans Officer involved forming and managing groups, validating loans, and executing recovery management strategies. Additionally, I have contributed to academia as a part-time lecturer in Tourism, Hospitality, and French, sharing my knowledge and passion for these fields.
Experience
Work history, roles, and key accomplishments
Relationship Officer-Credit
Equity Bank Kenya
Aug 2022 - Present (2 years 11 months)
Appraised credit facilities prior to disbursement and maintained a high-quality asset portfolio. Successfully cross-sold various bank products to clients.
Branch Manager
ASA International Kenya Microfinance
Feb 2018 - Present (7 years 5 months)
Managed branch operations, made decisions for branch growth, and approved loans. Oversaw the general growth of the loan book and handled special recovery duties across different branches.
Loans Officer
ASA International Kenya Microfinance
Sep 2016 - Present (8 years 10 months)
Facilitated the formation and management of groups, validated loans, and managed default recovery processes. Ensured efficient loan disbursement and collection.
Part Time Lecturer
Kenya College of Commerce and Hospitality
May 2016 - Present (9 years 2 months)
Delivered part-time lectures in Tourism, Hospitality, and French. Developed and presented course materials to students.
Part Time Lecturer
Eminence Institute of Professionals Thika
Feb 2016 - Present (9 years 5 months)
Conducted part-time lectures on Saturdays, focusing on French and Management Accounting. Provided instruction and guidance to students.
Internship Lecturer
Thika Institute of Business Studies (TIBS)
Oct 2015 - Present (9 years 9 months)
Completed an internship as a lecturer, teaching Tour Marketing, Research Studies, Entrepreneurship Studies, Business Communication, and Tour Structure. Gained practical experience in academic instruction.
Internship
Ministry of Tourism Nairobi
Sep 2014 - Present (10 years 10 months)
Conducted research and product development for the tourism sector. Assisted with the licensing of tourism industries, hotels, and restaurants, and provided customer care services.
Internship
Kitale Museum
Sep 2013 - Present (11 years 10 months)
Performed duties as a tour guide, booking and receiving visitors. Assisted with procurement and finance-related tasks.
Education
Degrees, certifications, and relevant coursework
TEThe University of Eldoret
Bachelor’s Degree in Tourism Management, Tourism Management
Grade: Second Class Upper Division
Completed a Bachelor’s Degree in Tourism Management, graduating with a Second Class Upper Division. The curriculum focused on various aspects of tourism, preparing for roles in the industry.
Siakago Youth Polytechnic
Certificate in Business, Entrepreneurship and Computer Packages, Business, Entrepreneurship and Computer Packages
Undertook a program focusing on business, entrepreneurship, and computer packages through the Digital Opportunity Trust-Reach Up program. Gained practical skills in these areas.
Mugoiri Girls’ High School - Kahuro
Kenya Certificate of Secondary Education (KCSE), General Studies
Grade: B (plain)
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE). Achieved a B (plain) grade.
Benedito Highway Complex Boarding and Day School Murang’a
Kenya Certificate of Primary Education (KCPE), General Studies
Grade: 375 marks
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE). Achieved 375 marks.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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