Open to opportunities

Stephanie Agyei

@stephanieagyei

Message

Customer-focused SaaS sales and customer success professional driving adoption, retention, and account growth.

Ghana

Message

What I'm looking for

I seek a customer-focused role in SaaS or cybersecurity where I can drive adoption, mentor teams, manage key accounts, and contribute to growth through onboarding and success programs.

I am a customer-focused and results-driven SaaS sales and customer success professional with over five years' experience in onboarding, training, and retaining customers. I specialize in delivering product demonstrations, technical solution guidance, and consultative support that drive adoption and upsell opportunities.

At RiskSpot and Skylinks Technical Services I built and nurtured client relationships, maintained detailed CRM records, and collaborated cross-functionally to resolve complex issues. I have hands-on experience with Attio and Zoho CRMs and a track record of improving product adoption through tailored onboarding and training.

My background includes mentoring sales teams, acting as a client liaison for complex accounts, and advising on IoT security solutions that align with client infrastructure. I regularly organized customer feedback sessions and supported post-sale success through regular check-ins and issue resolution.

I hold a BA in Geography and Rural Development and a B2B Customer Success Management certificate. I bring strong communication, problem-solving, and customer relationship skills to roles focused on SaaS, cybersecurity products, and customer growth strategy.

Experience

Work history, roles, and key accomplishments

Current

SaaS Sales Executive

Current

RiskSpot

Aug 2024 - Present (1 year 1 month)

Built and nurtured customer relationships, delivered product demos, and collaborated with technical teams to resolve issues and drive upsell opportunities while maintaining CRM records.

SaaS Sales Product Demos Customer Onboarding Upselling CRM Management Customer Success Cross Functional Collaboration

Data Transcriber

Fido Money Lending / Sigma AI

Jan 2018 - Dec 2023 (5 years 11 months)

Provided accurate transcription and data reporting to support internal research and customer feedback analysis used for strategic decision-making.

Data Transcription Data Reporting Documentation Quality Assurance

Acting Sales Manager

Skylinks Technical Services Limited

Jul 2022 - May 2023 (10 months)

Mentored sales team, acted as client liaison for complex accounts, organized customer feedback sessions, and supported post-sale success through regular check-ins and issue resolution.

Sales Management Mentoring Client Relations Customer Feedback Consultative Selling Account Management

Security Consultant

Skylinks Technical Services Limited

Mar 2021 - Jul 2022 (1 year 4 months)

Advised clients on IoT security solutions, conducted product demonstrations and onboarding, and maintained CRM records to drive adoption and long-term satisfaction.

IoT Security Product Demonstrations Onboarding Training Customer Retention Technical Consulting

Sales Associate

The Johvan Group Ghana

Jul 2018 - May 2019 (10 months)

Served as primary contact for 15+ distributor clients, provided support and training, developed resources to help clients scale, and conducted field visits to maintain engagement.

Training Clients Sales Support Resource Development Customer Engagement