Open to opportunities

Harpreet Kaur

@harpreetkaur19

Customer Service Advisor at Rogers Communications, resolving billing and technical issues and retaining customers with tailored solutions.

Canada

Message

What I'm looking for

I'm seeking a role in customer service or office support where I can contribute to operational efficiency and client success.

At Rogers Communications, I assist customers with billing, product, and service inquiries. I troubleshoot technical issues, escalate when needed, and offer tailored solutions and promotions to retain customers.

Earlier, I supported logistics for a global tech client at Blue Ocean Contact Centers, monitoring deliveries and resolving order issues. At SCI Logistics, I created Excel reports and reconciled tracking data, and at The Westin Nova Scotian I processed invoices and reconciled accounts.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Rogers Communications

Mar 2022 - Present (4 years 7 months)

Assist customers with billing, product, and service-related inquiries. Troubleshoot technical issues and retain customers by offering tailored solutions.

Customer Service Troubleshooting Communication Skills Empathy Call Handling Customer Satisfaction

Night Auditor

The Westin Nova Scotian

Sep 2021 - Dec 2021 (3 months)

Managed front desk operations during night shifts, processed invoices, and reconciled accounts. Handled guest complaints and emergency situations with professionalism.

Front Desk Operations Invoicing Account Reconciliation Guest Relations Problem Solving

Customer Service Advisor

Blue Ocean Contact Centers

Jun 2020 - Nov 2021 (1 year 5 months)

Supported logistics for a global tech client, monitored international deliveries, and resolved delivery issues. Collaborated with internal teams to ensure timely order fulfillment.

Logistics Order Tracking Problem Solving Collaboration Customer Support