At Middletown Medical, I administer hybrid IT infrastructure across a multi-site healthcare environment and provide Tier 1 and Tier 2 support. I implemented NinjaOne RMM to standardize remote support and improve ticketing workflows.
I led the organization-wide Windows 11 deployment and designed and deployed a Single Sign-On solution to enhance security and streamline access. I also assist with network infrastructure upgrades and help maintain HIPAA compliance.
For eClinicalWorks, I train clinical staff and providers, create SOPs and training guides, and test and deploy workflow enhancements. This work supports operational efficiency and patient care processes.
Earlier, as a Tier 1 Technical Support professional at MedAllies, I managed Salesforce support tickets, installed and updated client software, and supported eClinicalWorks. I also provided Punjabi and Hindi translation support for client communications and vendor coordination.
