At West Coast Community Bank, I provided Tier 1–2 technical support across 10 branch locations and managed user onboarding, offboarding, and access updates in Active Directory.
I coordinated account, hardware, and software provisioning for new hires, and investigated phishing emails to identify potential threats and mitigate risk.
At Language Line Solutions, I imaged, configured, and deployed 3,000+ laptops annually. I reduced deployment time from 8 hours to 2 hours, or 45 minutes for interpreters, and created automation scripts for imaging, software installation, and system configuration.
At Central Coast VNA & Hospice, I supported EMR systems and help desk requests, and improved department workflows by identifying inefficiencies and implementing updated procedures. My background also includes CompTIA Security+, CompTIA CySA+, and CompTIA Network+ certifications.
