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Dwayne Kendall

@dwaynekendall

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IT support technician at PartnerMD who deployed 100+ Windows PCs and automated employee onboarding with PowerShell.

United States

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What I'm looking for

I’m available to start immediately and am looking for an IT support role where I can help on-site and remote users troubleshoot their technology.

At PartnerMD, I provided Tier 2 help desk and desktop support to 150+ remote and on-site users across six medical offices. I deployed 100+ Windows PCs with Intune and Windows Autopilot, and automated onboarding with PowerShell.

Earlier, I supported PartnerMD staff as an IT Specialist, then worked in systems analysis, technical support, and help desk roles. I’ve supported Windows and Mac devices, Microsoft 365 accounts, networks, and phones, including in a HIPAA healthcare environment.

Experience

Work history, roles, and key accomplishments

Systems Engineer, Cloud and Hybrid Infrastructure

PartnerMD

Feb 2018 - Feb 2026 (8 years)

Provided Tier 2 help desk and desktop support to 150+ remote and on-site users across 6 medical offices. Deployed 100+ Windows PCs with Intune and Windows Autopilot, automated onboarding with PowerShell, and managed 150+ company iPhones through Meraki MDM.

Windows 10 11 MacOS Microsoft Intune Windows Autopilot PowerShell Active Directory Microsoft 365 MDM (Cisco Meraki Lightspeed)DHCP VPN Microsoft Global Secure Access Group Policy Lansweeper

IT Specialist

PartnerMD

Feb 2014 - Feb 2018 (4 years)

Delivered on-site desktop, printer, and network support to staff across medical offices. Managed Active Directory and Microsoft 365 accounts, supported the move from on-premises Exchange to Microsoft 365, and configured switches, wireless access points, and VPN connections.

Active Directory Microsoft 365 Exchange Windows MacOS Mobile Devices HIPAA Switche Wireless Access Points VPN VoIP Conference Room AV Systems Veeam Documentation Training

Systems Analyst

Cargo Matrix

Feb 2008 - Aug 2013 (5 years 6 months)

Maintained user accounts, hardware, and software for the internal support team. Tested logistics software on desktop and mobile, verified fixes with developers, and trained internal teams and clients on new software releases.

User Accounts Hardware Software Logistics Software Testing Training Backup Deployment Documentation Data Migration

Tech Support Analyst

Western Union Speedpay

Jan 2007 - Jan 2008 (1 year)

Provided phone and email technical support to corporate clients in a fast-paced financial services environment. Monitored nightly batch payment processing and diagnosed transaction failures under tight deadlines.

Technical Support Financial Services Batch Processing Incident Management Documentation

Help Desk Technician

Computer Associates

Jun 2001 - Sep 2006 (5 years 3 months)

Provided first-line phone and email support to 500+ employees for hardware, software, and connectivity issues. Diagnosed and repaired printers, workstations, and peripherals, and maintained hardware and software license inventory.