Open to opportunities

Haris Muteeb Baig

@harismuteebbaig

Client Operations professional specializing in agency onboarding, client engagement, and payment recovery across international teams.

Pakistan

Message

What I'm looking for

I’m looking for a client-operations role where I can own onboarding and client engagement end-to-end, use CRM tools to maintain data accuracy, and drive measurable outcomes through strong coordination, proactive support, and process improvements.

I’m a Client Operations professional with 5+ years of experience managing agency and client relationships internationally. At DesignRush, I onboarded 2,000+ digital agencies end-to-end—handling everything from initial outreach to account activation—while serving as the primary point of contact to ensure consistent engagement, satisfaction, and long-term retention.

I combine client coordination with collections and account accuracy. As a Collections Specialist, I managed payment recovery for US and Canadian customer accounts, resolved billing inquiries and disputes using Salesforce and Zuora, and investigated/reconciled invoices, refunds, chargebacks, and credits to improve data quality and customer recovery rates.

Experience

Work history, roles, and key accomplishments

Current

Agency Relationship Specialist

Current

DesignRush

Nov 2022 - Present (3 years 7 months)

Onboarded 2,000+ digital agencies, managing the full client lifecycle from initial outreach to account activation. Act as a primary international point of contact, coordinating updates and tasks using HubSpot and ClickUp to support retention and service delivery.

Client Onboarding Agency Relationship Management Customer Engagement HubSpot ClickUp Stakeholder Management

Collections Specialist

Motive

Nov 2021 - Nov 2022 (1 year)

Managed end-to-end payment recovery for US and Canadian customer accounts via phone and email while meeting collections targets. Resolved billing inquiries and disputes, reconciled invoices and refunds, and improved collections SOPs using Salesforce and Zuora.

Payment Recovery Collections Billing Disputes Salesforce CRM Zuora Account Reconciliation

Sales Support Executive

Evertise Digital

Apr 2021 - Nov 2021 (7 months)

Conducted outreach to international clients for content marketing and press release distribution via social media and website live chat. Managed sales pipeline updates and supported link building/guest posting, providing proactive client support through lead-to-closure.

Sales Pipeline Management Social Media Outreach Live Chat Support client support Link Building Guest Posting

Sales Engineer

Meritorious Business Solutions (Pvt) Ltd.

Aug 2018 - Apr 2021 (2 years 8 months)

Drove sales and marketing of medical laboratory products, managing client inquiries and coordinating internal responses to customer needs. Submitted monthly booking forecasts and sales reports with CRM entries, and supported sales engineering by identifying issues and recommending solutions.

Medical Laboratory Products Sales Sales Engineering Sales Reporting Account Management