Happiness Effiong

I am a customer-focused professional with hands-on experience handling inquiries through phone, WhatsApp, and online chat. I prioritize clear, empathetic communication and timely resolution to ensure customer satisfaction.

My background includes sales and customer support duties—assisting with product selection, pricing, order confirmation, and maintaining accurate records of interactions. I also taught CRS, which strengthened my patience, empathy, and stakeholder communication skills.

I am proficient with Microsoft Office, CRM practices, and fast, accurate typing, and I bring strong multitasking and time-management habits to front-line roles. Colleagues describe me as friendly, punctual, and a quick learner who adapts to new digital tools easily.

I am seeking a customer support role where I can apply my digital communication strengths and contribute to a team-focused environment while helping drive customer retention and positive experiences.