Happiness Effiong
@happinesseffiong
Customer-focused support specialist skilled in digital communication and CRM-driven issue resolution.
What I'm looking for
I am a customer-focused professional with hands-on experience handling inquiries through phone, WhatsApp, and online chat. I prioritize clear, empathetic communication and timely resolution to ensure customer satisfaction.
My background includes sales and customer support duties—assisting with product selection, pricing, order confirmation, and maintaining accurate records of interactions. I also taught CRS, which strengthened my patience, empathy, and stakeholder communication skills.
I am proficient with Microsoft Office, CRM practices, and fast, accurate typing, and I bring strong multitasking and time-management habits to front-line roles. Colleagues describe me as friendly, punctual, and a quick learner who adapts to new digital tools easily.
I am seeking a customer support role where I can apply my digital communication strengths and contribute to a team-focused environment while helping drive customer retention and positive experiences.
Experience
Work history, roles, and key accomplishments
CRS Teacher
Tower of Ivory Elementary School
Jan 2024 - Dec 2024 (11 months)
Communicated with parents and pupils to ensure understanding and satisfaction, maintained accurate records, and developed patience and empathy transferable to customer relations.
Customer Support Representative
Uyo
Jan 2023 - Dec 2023 (11 months)
Handled customer inquiries via phone, WhatsApp and online chat, assisted with product selection and order confirmation, and maintained accurate records to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts, Religious Education
2020 -
Pursuing a Bachelor of Arts in Religious Education at the University of Uyo with expected completion in 2025.
Community Secondary Commercial School, Ikot Oku Ikono
Senior School Certificate (SSCE), Secondary Education
2013 - 2019
Completed Senior School Certificate (SSCE) at Community Secondary Commercial School, Ikot Oku Ikono.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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