Happiness Aghogho Inyang
@happinessaghoghoinya
I resolve customer inquiries and streamline remote support workflows across phone, email, live chat, and CRM tools.
NigeriaWhat I'm looking for
I've delivered remote customer support for Jennysglow, Esecure Infosystems, and Diagno Pest Control, helping customers across beauty products, visa processing, and pest management. I handle phone, email, live chat, WhatsApp, and virtual follow-ups while maintaining accurate customer records and resolving issues quickly.
At Jennysglow, I supported 100+ customers weekly with a 95% satisfaction rate and reduced escalations by 15% through virtual troubleshooting. I also managed 40+ weekly service bookings with zero errors at Diagno Pest Control and used Slack, Trello, Google Workspace, and CRM tools including GorillaDesk, Tawk.to, and Zendesk to keep teams and customers moving forward.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Agent
Jennysglow
Jan 2022 - Jan 2026 (4 years)
Delivered remote support to 100+ customers weekly via phone, email, and live chat, achieving a 95% satisfaction rate. Updated customer profiles in CRM tools, ensuring 98% accuracy across 500+ monthly records.
Virtual Assistant (Customer Service Focus)
Diagno Pest Control
Mar 2021 - Apr 2023 (2 years 1 month)
Responded to 60+ Yelp and Vonage inquiries monthly, maintaining a 90% positive feedback rate. Managed customer bookings in GorillaDesk, scheduling 40+ service calls weekly with zero errors.
Remote Customer Service Specialist
Esecure Infosystems Private Limited
Apr 2021 - Apr 2022 (1 year)
Assisted 50+ clients monthly with e-visa applications, resolving 90% of inquiries on first contact. Maintained accurate virtual records and reviews via Tawk.to, ensuring 100% compliance with immigration rules.
Front Desk Receptionist
Cameron Offshore Systems
Sep 2017 - Jan 2021 (3 years 4 months)
Handled 50+ daily calls and in-person inquiries, directing 95% to the right departments on first try. Maintained call logs and visitor records, ensuring 100% accuracy for 200+ weekly entries.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Agricultural Economics
2003 - 2007
Bachelor of Agricultural Economics degree from Delta State University, Abraka, from 2003 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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