Queen Lawrence

I’m a customer-focused support professional experienced with handling customer inquiries through email, live chat, and phone communication. I’m known for excellent communication, problem-solving, and efficiently managing multiple requests.

As a Customer Service Manager at Jdel Global Ventures (Remote), I managed daily customer inquiries across phone, chat, and messaging platforms. I handled complaints professionally, resolved issues efficiently, processed customer orders, and coordinated deliveries with logistics teams—helping maintain strong customer relationships and drive repeat customers.

Previously, as a Virtual Assistant at Dafeod Global Ltd (Remote), I supported clients across multiple time zones by managing email inboxes, scheduling appointments, and coordinating calendars. I also conducted research, prepared reports, organized data for decision-making, and handled customer inquiries and follow-ups via email and chat.