Hansvon Chavez

Built and managed a home-based e-commerce store selling baby products, handling supplier negotiation, Facebook Ads and content, logistics, fulfillment, inventory, and customer service to maintain healthy cash flow.

Managed high-volume inbound/outbound calls, chat, and email for HVAC, plumbing, and electrical services, consistently exceeding KPIs for bookings and customer satisfaction while maintaining CRM accuracy and coordinating dispatch.

Designed and built high-converting landing pages and automated email/SMS sequences using Systeme.io and Go High Level, conducted A/B tests, and optimized funnels to improve lead engagement and conversion for coaches and service businesses.

Performed high-volume outbound cold calls (250+ daily) to real estate agents and brokers, booked qualified demo appointments, improved show-up rates through structured follow-ups, and maintained CRM pipeline tracking.

Managed end-to-end property transactions from prospecting to closing, negotiated contracts, generated leads via digital marketing and referrals, and maintained long-term client relationships resulting in repeat business.

Assisted clients with property acquisitions, conducted valuations and pricing analysis, organized open houses, and expanded client base through networking and events.

Managed corporate accounts for Microsoft Philippines, developed sales opportunities using SPIN methodology, forecasted pipeline, coordinated with resellers, and advised clients on licensing and product solutions.

Facilitated interviews and applicant screening, administered pre-employment assessments, profiled qualified candidates, supported recruitment events, and maintained HR documentation and applicant tracking.

Sourced and screened candidates for U.S.-based executive search roles, conducted structured interviews, maintained candidate databases, and coordinated with U.S. counterparts to place and retain talent.

Handled subscriber inquiries and complaints, explained billing, offered subscription plans and discounts, and maintained excellent customer experience while meeting client expectations.

Completed coursework toward a Bachelor of Science in Information Technology beginning October 2003.