Open to opportunities

hannah weaver

@hannahweaver

Message

I support customers, resolve concerns, and manage insurance policy communications.

United States

Message

What I'm looking for

I'm looking to join a team where I can help people, apply my strong work ethic and customer service experience, and continue expanding my knowledge and skills.

I've supported insured customers at Farm Bureau by answering questions about personal and commercial policies, processing payments, and resolving client concerns.

I used Driveology, Microsoft Excel, Word, OneNote, CRM, P3, and Point-In to track calls and insurance policies. I also communicated with agents, clients, and internal departments by email while helping deescalate difficult situations.

At Bia's Gourmet Hardware, I ordered products, maintained vendor relationships, cooked, and managed back-of-house operations.

My experience also includes machine operation and laboratory testing at Wellmark, where I tracked production and stayed in contact with customers and truck drivers. I bring a strong work ethic, attention to detail, and a genuine interest in helping people.

Experience

Work history, roles, and key accomplishments

Customer Service Rep.

Farm Bureau

Worked with insured on personal and commercial policies, answered general questions about insurance, and took payments. Utilized various systems to track calls and policies, and resolved client issues.

Microsoft Word CRM Customer Service Problem Solving De escalation