PAPedro Araiza
@pedroaraiza
Dedicated insurance professional with extensive customer service experience.
United StatesWhat I'm looking for
I am an experienced insurance professional with a strong background in customer service and underwriting. Over the years, I have honed my skills in resolving policyholder concerns and providing exceptional support to clients. My journey began at State Farm Insurance Companies, where I served as an Underwriting Service Assistant, ensuring accuracy in policy issuance and effectively communicating with policyholders and agents.
Prior to my role in underwriting, I worked as a CCC Sales Representative at State Farm, where I provided accurate quotes for auto and fire insurance products. My ability to assist in training new representatives and my understanding of state insurance laws have contributed to my success in the industry. Additionally, my experience as a Customer Service Supervisor at Freshly.com allowed me to develop my leadership skills, mentoring team members and managing workflows to enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Volunteer
Feed My Starving Children
Jan 2021 - Present (4 years 5 months)
Participated in packaging nutritious meals for children worldwide. Contributed to efforts aimed at combating global hunger.
Underwriting Service Assistant
State Farm Insurance Companies
Mar 2021 - Present (4 years 3 months)
Served as a technical and procedural resource to assist in resolving policy/policyholder concerns. Communicated with policyholders, agents, producers, or third parties via various communication media, including chat and phone, ensuring accuracy on policies for proper issuance.
CCC Sales Rep
State Farm Insurance Companies
Nov 2015 - Mar 2021 (5 years 4 months)
Provided accurate quotes for auto and fire products to customers seeking insurance. Maintained 43 Casualty and Producer licenses to sell insurance and assisted leadership with side-by-side training of new representatives.
FRCustomer Service Supervisor
Freshly.com
Jun 2017 - Jan 2020 (2 years 7 months)
Supervised, mentored, and trained Customer Service Representatives. Monitored team performance, managed workflows, and handled escalated customer issues to maintain operational efficiency and compliance.
Education
Degrees, certifications, and relevant coursework
Mesa Community College
Associate of Arts, Elementary Education
Currently pursuing an Associate of Arts in Elementary Education. This program focuses on foundational knowledge and skills essential for teaching at the elementary level.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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