Open to opportunities

Hamza Stiti

@hamzastiti

Message

Customer Support Specialist leveraging fintech expertise and software engineering to resolve complex cases end-to-end.

Tunisia

Message

What I'm looking for

I want to own complex customer cases in a high-volume fintech, troubleshoot financial and technical issues, collaborate with KYC/Financial Crime teams, and deliver clear, empathetic resolutions that consistently improve customer experience.

I’m a Customer Support Specialist with over three years of experience at Wise (formerly TransferWise) in a high-volume fintech environment. I take ownership from investigation through resolution across live chat, phone, and email—balancing customer needs with regulatory requirements while maintaining high-quality customer experience.

I’m skilled in troubleshooting financial and technical issues, explaining complex concepts clearly, and collaborating with teams including KYC, Financial Crime, and operations. With a computer science engineering background and hands-on web development experience, I bring strong analytical thinking to challenging customer scenarios.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Wise

Mar 2023 - Jan 2026 (2 years 10 months)

Managed end-to-end customer cases across live chat, phone, and email in a high-volume fintech environment, taking ownership from investigation through resolution. Collaborated with KYC and Financial Crime teams to resolve complex account, payment, and verification issues while maintaining customer experience standards.

Customer Support Associate

Wise

Sep 2022 - Mar 2023 (6 months)

Handled a high volume of customer inquiries while meeting quality and performance standards. Assisted with onboarding, account issues, and platform navigation, building strong problem-solving, multitasking, and conflict-resolution skills in a real-time support environment.

Customer Support High Volume Onboarding and Support Account Support Quality Standards Conflict Resolution Active Listening Zendesk Twilio Calabrio Ticketing Systems SQL MongoDB

Education

Degrees, certifications, and relevant coursework

Budapest University of Technology and Economics

Bachelor's degree, Computer Science Engineering

2022 -

Activities and societies: Relevant coursework: Data Structures, Algorithms, OOP, Database Systems, Web Development. Project: Banking web application with account management, balance tracking, simulated transfers (HTML/CSS/JS, Java/Spring Boot, SQL).

Pursuing a Bachelor’s degree in Computer Science Engineering. Coursework includes data structures, algorithms, object-oriented programming, database systems, and web development, supported by a banking web application project.