Open to opportunities

Amine Aouissaoui

@amineaouissaoui

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Highly motivated graduate in Computer Systems Security and Networks.

Tunisia

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to utilize my technical skills to enhance security and customer satisfaction.

I am a highly motivated graduate in Computer Systems Security and Networks, with a strong foundation in cybersecurity and cloud computing. My hands-on experience in DevOps, DevSecOps, and technical support has equipped me with the skills to identify and resolve customer issues effectively. I am passionate about leveraging my expertise to enhance security, streamline operations, and deliver exceptional customer experiences.

Throughout my career, I have worked as a Customer Support Specialist at Trade Republic, where I provided back-office support, handled banking operations, and ensured compliance with AML and FinCrime procedures. My commitment to maintaining high standards of data confidentiality and delivering empathetic communication has allowed me to excel in performance metrics related to response time and resolution accuracy.

In addition to my technical skills, I have a strong background in troubleshooting and providing IT support across various platforms, including AWS and Microsoft 365. I am eager to contribute to a dynamic team that values innovation and continuous improvement in IT solutions.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Assist Digital

Jan 2025 - Dec 2025 (11 months)

Provided back-office customer support via live chat for TradeRepublic, handling queries related to banking operations and account lifecycle events. Assisted users with issues involving deposits, withdrawals, blocked accounts, and identity verification (KYC).

Customer Support AML Fincrime KYC Banking Operations Live Chat Fraud Prevention

Technical Support Specialist

TMI

Jan 2024 - Dec 2024 (11 months)

Provided comprehensive IT support via phone, email, live chat, and remote assistance tools, handling complex issues related to network security, cloud platforms (AWS, Microsoft 365), and system administration. Diagnosed and resolved server performance issues, cloud infrastructure misconfigurations, and software deployment errors.

IT Support Network Security Cloud Platforms AWS System Administration Server Performance Cloud Infrastructure Software Deployment Technical Documentation

Technical Support Level 1

TMI

Jan 2023 - Dec 2023 (11 months)

Delivered technical assistance across multiple channels (phone, email, live chat, and messaging platforms), resolving software and hardware-related issues for end-users. Diagnosed and troubleshot Windows, Linux, and macOS system errors, ensuring optimal performance and security.

Technical assistance Windows Linux MacOS Password Resets Ticketing Systems

Education

Degrees, certifications, and relevant coursework

TEK-UP University

Engineering, Computer Systems Security and Networks

Activities and societies: Participated in HCIA - Cloud Service training. Participated in Kubernetes and Cloud Native Associate (KCNA) along with Certiﬁed Kubernetes Administrator (CKA).

Completed an intensive engineering program focused on Computer Systems Security and Networks. Gained expertise in cybersecurity principles, network security, cryptography, and secure systems. Developed strong skills in cloud computing, virtualization, operating systems security, and secure coding practices.