imen zakhamaIZ
Open to opportunities

imen zakhama

@imenzakhama

Motivated Technical Support Specialist with strong problem-solving skills.

Tunisia

What I'm looking for

I seek a role that fosters collaboration and offers opportunities for growth in technical support and network security.

I am a motivated Technical Support Specialist with a solid background in computer science and a passion for enhancing team success. My journey began with a Bachelor's degree in Computer Science and Multimedia, followed by a Master's degree in Information Systems and Infrastructure Security. Throughout my education, I developed strong problem-solving skills and a collaborative spirit, which I apply in my professional endeavors.

In my current role at TRANSCOM, I have been promoted to Technical Support Specialist, where I monitor IP addresses and device fingerprints to block fraudulent users. My experience includes investigating payment issues, analyzing system logs, and collaborating with internal teams to improve productivity. I take pride in delivering timely support and optimizing user settings to enhance overall system performance.

Experience

Work history, roles, and key accomplishments

TT

Network Security Intern

Tunisie Telecom

May 2023 - Sep 2023 (4 months)

Designed an application to manipulate firewall data and insert it into the company’s network. Worked with NAT, NGFW, ACLs, and routing tables, gaining practical experience in network security and firewall management.

Education

Degrees, certifications, and relevant coursework

HA

Higher Institute of Computer Science Ariana

Master's Degree, Information Systems and Infrastructure Security

2021 - 2023

Pursued a Master's degree in Information Systems and Infrastructure Security, gaining advanced knowledge in securing information systems and network infrastructure.

HM

Higher Institute of Computer Science and Multimedia

License, Computer Science and Multimedia

2015 - 2019

Completed a license in computer science and multimedia, focusing on various aspects of technology and multimedia applications.

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
imen zakhama - Technical Support Specialist - TRANSCOM | Himalayas