Gammoudi Nader

Led end-to-end onboarding and CRM/support implementations for global SaaS clients, optimizing Zendesk/Salesforce/Gorgias setups to accelerate Time-to-Value. Delivered 95%+ CSAT and executed complex migrations with zero critical downtime, scaling support operations for teams of up to 15 agents (70+ users).

Managed enterprise technical support for a web-filtering SaaS, resolving complex issues to ensure continuous usage and prevent churn. Delivered multi-channel support and translated recurring problems into actionable insights for Product and Engineering while improving documentation and support efficiency.

Resolved high-priority escalations involving financial discrepancies while maintaining user trust and platform engagement. Ensured strict SLA adherence across complex cases to support consistent service quality.

Created customer-facing documentation and self-service resources that reduced support ticket volume and improved user onboarding. Partnered with cross-functional teams to produce data-driven content that supported product adoption and engagement.

Delivered multi-channel customer support, guiding users to use platform features effectively and resolve technical issues. Earned a promotion to the Creative & Marketing team based on performance, communication, and product knowledge.

Managed high-risk account reviews and financial disputes for a PayPal account across the MENA region, supporting compliance and customer retention. Conducted transaction reviews and security checks to mitigate fraud risk and maintain platform integrity.

Completed an Expert Level English program at a private institute for foreign languages in Tunis.

Earned a Pastry Arts & Tourism (TP) qualification at the Magrebien Institute of Management and Tourism.

Studied Experimental Sciences and completed a Bachelor Degree at 9th of April High School.